Refund policy

You may request a return within 30 days from the date your package is delivered.

To qualify for a return:

The item must be unused, unworn, and in its original condition

All original packaging, accessories, and tags must be included

Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items
The following items are not eligible for return:

Gift cards

Final sale or clearance products

Personalized or customized items

Products damaged through misuse or improper handling

3. Return Process
To initiate a return, please contact our support team before sending any item back.

Email: Business@vorixaxa.shop
Alternative Contact: info@vorixaxa.shop

Please include:

Your order number

The item(s) you wish to return

The reason for the return

Photos if the item arrived damaged or defective

Our team will provide return instructions once your request is approved.

4. Refunds
After we receive and inspect the returned item, your refund will be processed to the original payment method.

Refund timing may vary depending on your bank or payment provider, but most refunds are completed within several business days.

Shipping fees are generally non-refundable unless:

The wrong product was shipped

The item arrived damaged

The product is defective

5. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue.

We will work quickly to provide a replacement, store credit, or full refund when applicable.

6. Cancellations
Orders may only be canceled before they are processed or shipped. Once an order has entered shipment preparation, cancellation may no longer be possible.

7. Contact
LIFE ON WHEELS CYCLES LIMITED
12 Ffordd Ffynnon, Prestatyn, Denbighshire, Wales, LL19 8BA

Email: Business@vorixaxa.shop
Email: info@vorixaxa.shop